Returned products must be in the same condition you received them (unused with all stickers, seals, packaging, etc. intact). Products must not have any installation marks of any kind. RMA #’s must be requested within 30 days of the date of delivery. Ammunition is not eligible to be returned.
An RMA # (Return Merchandise Authorization Number) can be requested by sending an email to firstname.lastname@example.org, or by using the Contact Us Form. In your communication, please include the follow information.
1. Customer Name
2. Order Number
3. Reason for return (you are not obligated to give a reason, although we like to ask)
4. Item(s) to be returned along with quantities.
Properly package your item to be return in a suitable shipping container. Mark the RMA # in a very visible place on the outside of the shipping contain. Please not that order that do not have RMA #’s will not be processed. Include a copy of your invoice with your return with the RMA # written on the invoice. Send the package to the following address…
Attn: RA # XXXXXXXXX
4700 Amon Carter Blvd.
Fort Worth, TX 76155-2207
Once your order has been received, a refund will be issued to your account within 1-3 business days. Please note that certain banks may take an additional 1-5 business days to post the refund to your account after we have issued the refund.
Technically, we do not offer exchanges. However, you are welcome to return a product (follow the procedure above) and then submit a new order for the product you are interested in.